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Refund Policy

1. If cancellation is made within 24 hours, then only you will request a refund subject to certain deductions.
2. The deductions include a Payment Gateway Fee of 3% and a Processing Fee of 5% of the paid amount.
3. The refund will be process to the original payment mode only.
4. The turnaround time for refund is 7-10 working days.
5. During peak times (holidays, special events, etc,) it can take longer than normal to process.
 
*Note:- If the reason is not valid, you will not be eligible for a refund.

Process for Refund Request

To request a refund, an individual must send an Email to support@brainyzone.in from their registered email address with the
following details:
1. Full Name:
2. Registered Email ID:
3. Registration Date:
4. Valid reason for Refund:
5. Screenshot of payment with Date and Time:
(You must have received an email/message when you paid)
 
*Note:- refund requests will not be processed without the above-shared details.
 

Refund Cancellation Policy

Once a customer cancels their refund request, the claim cannot be re-opened or undone in the future.
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